Helps: FAQ
What does it mean to sign in / save my details?Sign In is a feature offered by us to make your Checkout process quicker and easier.
The benefits? You can view your order history, set up multiple delivery addresses and include
multiple forms of payment for future transactions.
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On the log in page click forgotten password. Enter your email address and we will send you a temporary password. Once this has been entered, you'll be prompted to enter your own password.
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- Sign in with your email and password
- Go to My Account and select payment details
- For each card you wish to remove, click on the 'remove card' link, which is situated to the right of that payment detail
- Alternatively, if you are placing an order, you can use your new card details at the checkout and you have the option to save the card details so they can be used next time
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Cancellation Policy
Cancellation of order must be made to us within an hour of placing order in writing. A cancellation charge might apply if any work already carried out before cancelation and will be deducted from refund.
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Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidelines below you can help us help you when a product is not what you expected or faulty.
Your statutory rights are not affected by this guidance. If you have any questions please contac customer service team sales@funkykittens.com
Claims in respect of damages in delivery, delay, shortage of quantity or impaired quality must be made in writing to us within 3 days of delivery.
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Yes. There is an opportunity for you to enter the delivery address details on the address page of the Checkout.
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We dispatch tens of thousands of parcels each week to tradesmen, maintenance professionals and corporate customers UK wide for next day delivery. In some cases a small number of parcels may be delayed, however we pride ourselves that over 97% of all orders received by 7pm will be delivered next day (to next day delivery areas).
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